If you are asking yourself whether Google Drive is a good place for your team knowledge base, then you aren’t the only. That’s right, everyone starts exploring free options first. After all, G Suite’s basic edition offers enough space to store even the most extensive knowledge base. But is it a good alternative to knowledge …
Is Google Drive a Good Home for Your Team’s Knowledge Base? Read More »
A business cannot thrive without a skilled customer service team. A large consumer base will serve no purpose if the customers are not happy or satisfied. Not to mention, bad customer experience is one of the reasons for customers to leave.
Over the years, the role of customer experience has reached beyond the business to consumer (B2C) market. In fact, personalized CX for business to business has become the need of the hour. In fact, the emergence of heightened customer experience is now considered a major opportunity for B2B marketers. It should be no surprise that B2B eCommerce is expected to reach $1.8trillion valuation by 2023.
No matter how good your product is, poor customer service may cause you to lose your clients. For building trust with customers and retaining them, you have to provide excellent service. The way your customer service team handles customers impacts the inflow of new customers and the turnover of the existing ones. It will not be wrong to say that a customer service team is the face of a company. The skills and qualities of a customer service team can enhance the customer experience.
Over the years, social media has become much more than a platform for uploading pictures and hitting likes. People are now using it as a means of communication with their favourite brands and posting their reviews and feedback. 73% of marketers have defined the results of their SMM efforts businesses as very effective or somewhat effective. More importantly, 71% of customers are happy to recommend certain brands to their friends only because they had a great interaction or customer experience with those brands on social media.