Customer Experience

Customer Service Goals

What Does Great Customer Service Mean to You?

A business cannot thrive without a skilled customer service team. A large consumer base will serve no purpose if the customers are not happy or satisfied. Not to mention, bad customer experience is one of the reasons for customers to leave.

B2B Companies Should Take Care of their Customer Experience

Why B2B Companies Should Care About Customer Experience

Over the years, the role of customer experience has reached beyond the business to consumer (B2C) market. In fact, personalized CX for business to business has become the need of the hour. In fact, the emergence of heightened customer experience is now considered a major opportunity for B2B marketers. It should be no surprise that B2B eCommerce is expected to reach $1.8trillion valuation by 2023.

People in customer service

Why People in Customer Service Matter More than Service Itself

No matter how good your product is, poor customer service may cause you to lose your clients. For building trust with customers and retaining them, you have to provide excellent service. The way your customer service team handles customers impacts the inflow of new customers and the turnover of the existing ones. It will not be wrong to say that a customer service team is the face of a company. The skills and qualities of a customer service team can enhance the customer experience.

Rendering customer care via social media

How to Deliver Customer Care via Social Media

Over the years, social media has become much more than a platform for uploading pictures and hitting likes. People are now using it as a means of communication with their favourite brands and posting their reviews and feedback. 73% of marketers have defined the results of their SMM efforts businesses as very effective or somewhat effective. More importantly, 71% of customers are happy to recommend certain brands to their friends only because they had a great interaction or customer experience with those brands on social media.